History
LineStar Utility Supply was established in 2005 in Surrey, B.C. by Bill Finley and Mike Armstrong. Mr. Finley and Mr. Armstrong owned the renowned Turmac Utility Supply Corporation, which functioned as a key supplier of Tools, Equipment and Pole Line Hardware in Western Canada for twelve years.
LineStar Utility Supply sought to improve on the business model created at Turmac; LineStar’s model is to provide specialty tools and safety equipment for the power utility industry. Employees of the utility industry encouraged LineStar to become a dedicated tool and equipment supplier operated by personnel with years of industry experience. This communication with hardworking men and women in the industry has distinguished LineStar from other Canadian distributors.
As the Surrey, BC office provided service and tools that surpassed client expectations, more LineStar offices were needed to meet the growing demand. The Calgary, AB LineStar office and showroom provides local service to clients under the direction of Brian L’Heureux. Brian’s previous experience in the utility industry has given him indispensable knowledge of products provided at LineStar.
LineStar’s expansion continued into the prairies with an office in Winnipeg that changed locations in 2014 to provide clients with a larger inventory. In 2015, it was evident that linemen across Canada required the outstanding service of LineStar Utility Supply and an office was opened in Mississauga, ON.
LineStar’s ownership group currently possesses more than seventy-one (71) combined years of experience supplying product and expertise to the power utility industry. The long-standing experience and dedication of the company employees is unprecedented in the industry. Business with LineStar comes with an inherent guarantee of satisfaction by providing extensive product knowledge, niche product availability and exemplary customer service.
Customer Service
Providing exceptional customer service is the backbone of LineStar’s business and can be credited with its immediate success in 2005. Staff’s long term relationships with suppliers and
customers provides LineStar an edge when reacting to all types of requests; these requests include taking an order or helping to provide specific product knowledge.
LineStar policy dictates that if an order is received before 3:00pm and it is in stock at your local LineStar warehouse, the order will go out that same day for delivery to the end user the next morning.
Products
LineStar is the only distributor that deals directly with all the key suppliers of line tools and equipment. Long-term, successful relationships with manufacturers allow LineStar to achieve preferred pricing, discounts and rebates, which are in turn passed on to customers. Attached you will find a complete list of the manufacturers and products supplied at LineStar.
In-house Service & Repair
LineStar has a distinctive repair and service program, which increases the life cycle of tools by ensuring they are working properly and safely. The in-house repair shop has two (2) dedicated technicians for all tools and equipment sold by LineStar, including a comprehensive service and repair for the Huskie Tools line of battery-operated crimpers and cutters. LineStar technicians specialize in assembling custom linemen equipment such as:
· Grounds Testing
· Custom Grounding Sets
· Pogo stick Insulated Ratchet Stick
· Red Heads (high voltage jumpers)
· Rope Splicing – including– handlines, rope blocks, winch lines, etc.
Inventory
A large and diverse inventory is available at all six (6) LineStar branches. Offices that provide clients with knowledgeable sales managers, showrooms, and purchasable stock are located in Mississauga, ON, Surrey, BC, Calgary, AB and Winnipeg, MB. Branches have a mirror inventory, allowing LineStar to ship products from these locations overnight.
Payments and Reports
LineStar offers several payment and reporting options. Please inquire with your local office to determine the best option.
Other options available if required include:
· MasterCard, Visa, and Debit
· Local purchase orders
· Daily, weekly or monthly sales reports
Locations
With six (6) office/warehouse locations strategically located in Mississauga, ON, Winnipeg, MB, Calgary, AB, Surrey, BC, Terrebonne, QC, and Moncton, NB LineStar can best serve the Power Utility market in Canada. These warehouse locations are constantly stocked with the most trusted and new utility equipment. LineStar requires a variety of locations because it is important that clients are provided with a sales manager that understands the client’s region.
